Kategória: Munka, állás
Honlap:
Részletek...Andersen is hiring a Business Analyst with German for a project modernizing OSS systems and supporting digital transformation in the telecommunications industry. Our customer is a telecommunications and digital services provider delivering connectivity and communication solutions for residential, business, and institutional customers. It focuses on providing reliable digital services, expanding its technology capabilities, and continuously improving customer experience through infrastructure development, innovation, and modern communication technologies. The project is focused on transforming a legacy OSS landscape by defining a future target architecture and technical foundation. It aims to modernize systems supporting partner orders, field operations, ticketing, provisioning, monitoring, technical data management, and operational process control. Responsibilities: - Analysing and documenting partner-facing OSS processes. - Capturing current workflows for installation partners, field-service coordination and partner order handling. - Documenting how tickets and orders are decomposed across internal teams and external partners. - Supporting process maps and current-state documentation. - Identifying manual workarounds, unclear ownership, process gaps and operational risks. - Supporting requirements definition for partner fulfillment, field service and ticketing. - Supporting documentation of acceptance criteria from a business/process perspective. - Working with the BA #1 on requirements catalogue and future process vision. - Working with the System Analyst to connect process steps with systems, interfaces and data ownership. - Supporting workshop preparation and follow-up documentation. Must-haves: - Strong business analysis and process documentation experience for 3 years. - Experience in telecom, field service, utilities, infrastructure, network operations or similar process-heavy environments. - Ability to document complex operational workflows clearly. - Exp...
